SHIPPING & RETURNS

We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we’ve upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for US & UK customers!

 


1.For Nairobi Kenya customers, the shipping time has been shortened to 6-8 business days for Standard Shipping, and  we have home delivery next day option free of charge .


2. For UK customers, the shipping time has been shortened to 7-10 business days for Standard Shipping, and 3-7 for Express Shipping (it was 10-20 & 6-10 business days before this upgrading);


3. For Australia/India/South Africa customers, the shipping time has been shortened to 7-15 business days for Standard Shipping (it was 10-18 business days before this upgrading);


4. For France/Germany/Spain customers, the shipping time has been shortened to 7-15 business days for Standard Shipping, (it was 10-20 business days before this upgrading);


5. From Apr. 12, 2018, customers can enjoy FREE STANDARD SHIPPING on orders over USD$49(shipping cost excluded). The order amount for free shipping has been increased due to the rise of shipping cost, which is out the consideration of providing better service and faster delivery. We appreciate your understanding.
* Please note that the new shipping system takes effect from Apr. 12 9:00 CDT, and the orders before this will still be shipped out with our old shipping system. Practically, we ensure 95% of the orders delivered in time. For some remote places, it may take a bit longer.

 

The fully updated list of shipping services and charges are in the table below.

 

 

* Please note:

  • Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-7 business days and is NOT included in the overall "shipping time".
  • All packages have specific tracking information.
  • You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
  • Warranty and Returns

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  • Goddess By Lola , customer satisfaction is always our top priority.
    Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

    If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order

Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.

Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.